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Frequently Asked Questions
Q1: What is the typical lead time for orders?
It depends on the order quantity and the season. Usually, we can ship within 7-15 days for small quantities and about 30 days for large volume orders.
Q2: What are the environmental benefits of these products?
Made from 100% bamboo fiber, these products are biodegradable, healthy, and recyclable. They save resources and protect the environment, aligning with the future of sustainable packaging.
Q3: Which shipping methods are available?
Orders can be shipped by sea, by air, or via express services such as EMS, UPS, DHL, TNT, and FEDEX. Please confirm the preferred method with us before finalizing the order.
Q4: Do you accept customized or OEM/ODM orders?
Yes, we provide both OEM and ODM services. We can customize products based on your specific requirements if you provide samples or detailed drawings.
Q5: What delivery and payment terms do you support?
We accept various delivery terms including FOB, CFR, CIF, EXW, and Express Delivery. Accepted payment currencies include USD, EUR, and CNY via T/T or L/C.
Q6: What types of products are included in your bamboo fiber line?
Our eco-friendly range includes biodegradable cup holders, bowls, plates, fast-food containers, and professional kitchenware boards.
Eco Best Kitchens
