❓ Frequently Asked Questions
How do you ensure product quality?
Our team ensures the production process at every stage and our QC will inspect each PO as well.
What is the standard lead time for an order?
In general, it takes approximately 35-40 days to finish an order.
Can I request a sample before placing a full order?
We can offer one set sample for our customers if they open the order in our company.
How do you handle quality problems?
Firstly, please provide photos or videos for our review. Secondly, we will send new products to replace defective ones, or you can deduct the charges from your next order.
What if I can't find the product I'm looking for on your site?
Please contact us online or via email. We can share our newest designs, and we also welcome OEM and ODM projects based on your pictures or designs.
What are the payment terms?
A 30% down payment is required upon order confirmation, with the remaining 70% balance due upon receipt of shipping document copies by T/T.