Frequently Asked Questions
Are the chopping boards made of natural materials?
Yes, we adopt high-quality solid wood or natural bamboo materials which are environment-friendly and non-toxic.
Can I request a custom size or design?
Absolutely. We offer various sizes and designs. OEM is highly welcomed, and we can produce based on your specific images or requirements.
How long does it take for a sample to be prepared?
For custom designs, the sample leading time is typically 3-7 working days.
What is the standard delivery time for bulk orders?
Normally, the delivery time is 25-30 days for large production quantities (around 10,000 sqm equivalent).
What payment methods are accepted?
We accept various payment terms including T/T, L/C, Visa, Western Union, and PayPal.
What is your policy for damaged products?
If a product is found to be damaged (while packaging remains intact), we can provide a replacement in your next order or send it directly after verifying with a video or photo.